We answer frequently asked questions about heroal, heroal products and services, and heroal’s specialist partner search. If you think that the answer provided is not satisfactory, we would be pleased to receive your questions via email to privatkunden@heroal.de .
Frequently asked questions and answers about heroal
You cannot purchase heroal products directly from heroal. Purchases and enquiries regarding quotes can only be made through a heroal specialist partner. Using the specialist partner search on our website, you can quickly find a suitable contact in your area and submit your enquiry conveniently online.
Use the specialist partner search on our website to quickly find the right contact. Simply enter your location and the product you’re looking for, then click on “Find a specialist partner >”. This will help you find suitable specialist partners in your area and submit your enquiry online quickly and easily.
If you are not satisfied with a heroal product, please contact the heroal specialist partner from whom you purchased the product should you have any issues or complaints. If you are unable to find out which specialist partner you purchased the product from, a heroal specialist partner in your area can provide you with expert advice and support. Using the specialist partner search on our website, you can quickly find the right contact in your area and submit your enquiry conveniently online.
Spare parts for heroal products are available exclusively through a heroal specialist partner. It is not possible to order spare parts directly from heroal. Use the specialist partner search to find suitable suppliers in your area and submit your enquiry easily online.
If a specialist partner does not reply to your enquiry, please send an email to privatkunden@heroal.de , using “heroal Fachpartnersuche“ as reference. Please also include the following information:
name
heroal specialist partner
date of enquiry
product or request
We will get in touch with our specialist partner.
We would also ask you to try to get in touch with another heroal specialist partner.
We will gladly send you the contact details of the matching heroal specialist in your area. To do this, we need your name, zip code, city and email address. We’ll also happily contact you by phone. In order to find the right specialist for your specific requirements, please specify which products you are interested in.
The heroal promise – for heroal Living Spaces with a future
When it comes to designing modern living and working spaces, reliability is just as important as design freedom. heroal develops and manufactures sustainable aluminium system solutions in Germany for the building shell, interiors and exteriors. As an owner-managed family business founded in 1874, we are involved in the construction of sustainable buildings worldwide – with solutions that combine high quality, bespoke design, security and comfort. Together with our strong network of specialist partners, we create spaces that meet today’s requirements and stand the test of time: spaces for life.
An owner-managed family business since 1874
Development and production in Germany
Technically sophisticated aluminium system solutions
High quality, security, comfort and sustainability
